LastUpdated: 17th December 2024
At ClosingClients Group, we value your privacy and are committed to protecting yourpersonal information. This Privacy Policy explains:
● What data we collect.
● How we use and safeguard yourdata.
● Your rights regarding yourpersonal data.
By using our website, services, orpurchasing our products, you agree to this Privacy Policy. For further detailsabout service terms, please refer to our Termsof Service Link.
● Personal Data: Any information that identifiesyou as an individual (e.g., name, email, payment details).
● Services: Includes access to the ClosingClients Group community, digital products, coaching, and consulting offers.
● Processing: Any action taken with your data,such as collection, storage, sharing, or deletion.
When you use our website, purchaseservices, or engage with our community, we may collect the following data:
● Name, email address, phone number,and payment details.
● IP address, browser type,location, pages visited, and time spent on the site.
● Any correspondence via email,support channels, or community platforms (e.g., Slack).
We process your personal data for thefollowing purposes:
● To deliver products/services: Processpayments, grant access to content, and provide customer support.
● To improve our services: Analyse site usage,gather feedback, and enhance user experience.
● To communicate with you: Send updates,newsletters, and marketing materials (with your consent).
● To comply with legal obligations: Respond tolawful requests or protect our rights.
LegalBasis for Processing (UK/EU Users):
● Consent: When you opt into updates orcommunications.
● Contractual Necessity: To deliver purchasedproducts and services.
● Legitimate Interest: For analytics, fraudprevention, and improving service delivery.
● Payment details are securelyprocessed through third-party providers (e.g., Stripe).
● For recurring subscriptions,billing details will be stored for the duration of your active subscription.
● Dispute and refund processes arehandled according to our Terms ofService.
We retain your data only as long asnecessary:
● Payment Data: 6 months after subscriptioncancellation to manage disputes.
● Personal Information: 12 months after accountdeletion unless legally required to retain it.
Once the retention period ends, your datawill be securely deleted or anonymised.
We do not sell your data. We share personal data only with trusted thirdparties to provide our services:
● Payment Processors: Stripe (secure paymenthandling).
● Hosting Providers: For website and productaccess.
● Communication Tools: Slack, Gmail, and otherplatforms for client support.
All third parties are contractually boundto keep your data secure and comply with privacy regulations.
If you access our services outside theUnited States, your data may be processed in regions with different privacylaws. We use Standard Contractual Clauses or other safeguards to protect yourdata during international transfers.
We use cookies to improve your browsingexperience.
● Essential Cookies: Required for websitefunctionality.
● Performance Cookies: Help us monitor siteperformance and user behavior.
● Advertising Cookies: Allow us to displaytailored content and offers.
You can manage or disable cookies in yourbrowser settings.
We use automated processes (e.g.,subscription reminders, account notifications) to deliver services efficiently.These processes do not involve any significant decisions without humanoversight.
You have the following rights regardingyour data:
● Access: Request a copy of your personalinformation.
● Rectification: Correct inaccurate orincomplete data.
● Erasure: Request deletion of your personaldata.
● Restriction: Limit how your data is processed.
● Portability: Request your data in a structuredformat.
● Withdraw Consent: Opt out of receivingmarketing communications.
To exercise any of these rights, email usat sean@closingclientsgroup.com. Wewill respond within 7 business days.
Our services are not intended for individuals under 16 years of age. If we becomeaware of any data collected from children, it will be deleted immediately.
If you have concerns or disputesregarding this Privacy Policy or your data, please contact us at sean@closingclientsgroup.com. We willwork with you to resolve any issues promptly.
We may update this Privacy Policy toreflect changes in our practices or legal requirements. Updates will be postedon this page with a revised “Last Updated” date.
It’s your responsibility to review thispolicy periodically. Continued use of our services signifies your acceptance ofany updates.
If you have questions or requestsregarding this Privacy Policy, contact us at:
● Email: sean@closingclientsgroup.com