LastUpdated: 17th December 2024
At ClosingClients Group (“CCG,” “we,” “us,” or “our”), we arecommitted to delivering immense value to our community through tools,resources, and expert support. However, due to the nature of our services, allpayments are final and non-refundable.
By purchasing a subscription or anyservice from CCG, you agree to the following refund terms.
All subscription payments, coachingservices, and digital product purchases are final. We do not offer refunds, partial refunds, or exchangesunless explicitly stated in the exceptions outlined below.
● It is your responsibility to cancel your subscription before the nextbilling date.
● To cancel, you must:
1. Log in to your dashboard at dashboard.closingclientsgroup.comand cancel your subscription.
2. Email sean@closingclientsgroup.com to confirm the cancellation.
Important: Failure to email us to confirm cancellation may result in continuedcharges, which do not qualify for refunds.
By purchasing from CCG, you agree toresolve any billing concerns by contacting us first at sean@closingclientsgroup.com.
● Filing a chargeback without firstcontacting us violates these terms.
● Chargebacks will be disputed withthe following evidence:
○ Records of subscription status.
○ Dashboard logs showingcancellation or continued subscription.
○ Email correspondence (or absencethereof) for cancellation requests.
○ Payment history and renewaltimestamps via Stripe.
Ifa chargeback is filed and successfully disputed by us:
● You forfeit eligibility for anyrefund.
● Access to CCG services will beimmediately terminated.
While all payments are non-refundable, anexception applies if:
● You cancelled your subscriptionand emailed us to confirm before thenext billing date but were still charged.
● In this case, email sean@closingclientsgroup.com withsupporting evidence (e.g., cancellation screenshots or confirmation emails).
● Upon verification, we will processa refund for that charge.
Note: Refunds will not be granted if you fail to cancel on time or fail toconfirm your cancellation via email.
● Upon purchasing, you will receivean automated invite to access our Slack workspace.
● It is your responsibility to:
○ Check your email (includingspam/junk folders) for the invite.
○ Reach out to sean@closingclientsgroup.com immediately if you experience accessissues.
● You can also directly access theworkspace at closingclientsgroup.slack.com.
Important: Failure to take responsibility for accessing the workspace does notqualify you for a refund.
By completing your purchase, you confirm:
● You have read, understood, andagree to this Refund Policy.
● You acknowledge that refunds arenot provided except as explicitly stated under “Exceptions.”
● You will not initiate chargebacksor payment disputes without first contacting us to resolve any issues.
By purchasing, you explicitly agree tofollow the procedures outlined in Sections 2, 3, and 5 of this policy.
If you have any questions about thisRefund Policy or need assistance, please contact us:
● Email: sean@closingclientsgroup.com
We are here to help and ensure you getthe full value of your investment.
This Refund Policy is part of the Terms of Service. By agreeing to theTerms of Service during checkout, you are also agreeing to the conditions setforth in this Refund Policy.